Orders Status And Tracking
Once your order ships, you'll receive an email with your tracking number. You can use it to track your package directly on the carrier's website. You can also log into your account at mamabugrecreations.com to view your order status anytime.
We process orders quickly, so please contact us as soon as possible if you need to cancel. Contact us at orders@mamabugrecreations.com. If your order hasn't shipped yet, we'll do our best to accommodate your request. Once shipped, our return policy applies.
You can reach us through our Contact page or by emailing us directly at support@mamabugrecreations.com. We typically respond within 1-2 business days. We're a one-woman shop, so we appreciate your patience!
Shipping & Return Policies
Please contact us immediately at orders@mamabugrecreations.com if you need to change your shipping address. We can update it if your order hasn't shipped yet. Once it's in transit, we're unable to make changes.
Yes! We offer free standard shipping on orders over $50. Orders under that amount are calculated at checkout.
Currently we ship within the United States. International shipping may be available in the future — sign up for our newsletter to stay updated!
Orders are typically processed and shipped within 2-3 business days. You'll receive a confirmation email with your tracking number as soon as your order is on its way. Processing times may be slightly longer during holidays or high-volume periods.
We accept returns within 30 days of purchase. Items must be unworn and in their original condition. Because each piece is handcrafted and one-of-a-kind, we encourage you to reach out before returning so we can find the best solution for you. Contact us through our Contact page or email orders@mamabugrecreations.com to initiate a return.
No worries — it happens! Please contact us as soon as possible through our Contact page or orders@mamabugrecreations.com. If your order hasn't shipped yet, we can make changes. If it has already shipped, simply return the item within 30 days in unworn, original condition and we'll help you get the right piece. We want you to love what you receive!
We don't offer direct exchanges, but you're welcome to return your item within 30 days and place a new order for the piece you'd like instead.
Yes! We accept returns within 30 days of purchase. Items must be unworn and in their original condition. To start a return, please contact us through our Contact page or support@mamabugrecreations.com first so we can provide return instructions. Once we receive and inspect the item, we'll process your refund promptly. Please note that return shipping costs are the responsibility of the customer.
We're so sorry to hear that! Please contact us within 7 days of delivery with a clear photo of the damaged item and packaging. We'll make it right — whether that's a replacement or a refund, we've got you covered. Damaged items do not need to be returned. Reach out through our Contact page or support@mamabugrecreations.com and we'll resolve it quickly for you.
Please check with neighbors and your local post office first. If it's still missing, contact us within 7 days and we'll help investigate with the carrier.